Frequently asked questions (FAQ)
How can I expect to receive my plant or cuttings?
All plants and cuttings will be sent carefully packaged in corrugated cardboard boxes via post or courier. They will be sent as bare roots or cuttings i.e. they will not be in soil or nursery pots.
How do I know if a plant is pet friendly?
We have made it easy to find pet friendly plants in one collection. Simply click the "Pet Friendly" collection on our home page. Alternatively, each plant will include a section at the bottom of the description, on wether it is pet friendly or not.
What is the shipping and shipping locations?
We only offer shipping within Great Britain (GB), England, Scotland and Wales. Shipping costs will be based on the products purchased and will be calculated at checkout.
How do I care for my plant cuttings?
It is recommended that unrooted plant cuttings be placed into fresh clean water for their first week so that roots develop. Once rooted or if receiving rooted cuttings, you can pot them into your chosen potting medium upon arrival.
Will the decorative pots be included?
No, all decorative pots are for display purposed only, unless specifically stated otherwise.
Do you offer refunds or returns?
We do not offer returns, however, in the event that an item is damaged or of poor quality/ condition, a refund may be requested. This can be requested within 7 days of purchase and clear details and images of the damaged item/s needs to be provided. This can be done via emailing info@botanicalsandbetween.co.uk